Frontline managers are the first line in managerial defence. They’re the supervisors, if you will; those who have worked hard and excelled to the point where department managers notice their potential and put them in charge of a group of workers. Unlike upper level managers who may have lost touch with company minions, frontline managers still work alongside the regular staff that keep businesses running. Frontline management courses in Perth are indispensible to those who want to bridge the gap between staff and upper management, as well as for those who want to use frontline management as a stepping stone to upper management positions.
The Frontline Management Institute is one of the most prominent training providers in Australia. It offers face-to-face frontline management courses in Perth, Sydney, Brisbane, Melbourne and Auckland (New Zealand). Online learning is available throughout Europe, the UK, the US, China and Singapore.
Some of the qualifications you’ll need on your path to becoming a fully trained and qualified frontline manager include:
- Certificate IV in Frontline Management, which is suitable for supervisors, team leaders and frontline managers. Frontline management course units typically include modules on leadership, team work, project management, health and safety, and workplace relationships for all business types in Perth.
- Diploma of Management, which is suitable for supervisors, frontline managers and middle managers. This course builds on the principles learnt in Certificate IV to provide a more rounded management qualification.
- Diploma of Management Honours, which can be used as a stepping stone to a management degree from almost any university in Perth.
Frontline Managers and HR
According to a Professor Lakshman, frontline management provides important assistance to human resources management in large scale business operations. This is because frontline managers still work alongside other staff and because they are (generally) more accessible and more approachable than the HR department.
This is why frontline management courses should also cover basic training principles, performance appraisal, communication, customer service and, of course, HR so that managers can better liaise between staff and HR, implement HR policies and act on HR guidelines.
Frontline Management vs. Other Management Jobs
There are many differences between frontline management jobs and other management positions in a business, but the most obvious has to do with the level responsibility. Frontline managers usually oversee a small group of workers and spend most of the day working alongside their colleagues rather than on managerial responsibilities; whereas a departmental manager oversees a number of teams and frontline managers and spends the whole day on managerial responsibilities and almost no time working alongside teams. Executive managers oversee the whole lot; and so on up the corporate ladder.
Another obvious difference already mentioned is that of education. Frontline managers don’t necessarily need Certificate IV or any other training courses to obtain and maintain their management jobs, whereas any other manager needs at least a bachelor’s degree and preferably a post-graduate qualification to even think of landing a position at a top firm in Perth.
Another difference is that many other managers, especially those in project and event management, can work as consultants, offering consulting services to a range of companies in Perth, whereas frontline managers work within one company only.
TafeCourses.com.au offers a range of management courses in Perth, including frontline management, event management and small business management. What’s more, we offer online and classroom-based management courses.