Course Overview
If you’re keen to secure a role in business administration but find that you’re lacking the skills and knowledge, the BSB30120 – Certificate III in Business is a qualification that is a great starting point in helping you build confidence when undertaking routine and operational tasks. This course is also a great stepping stone if you want to pursue an entry-level role that has a core focus on business administration.
From learning how to effectively communicate with others to organising business meetings, this nationally-recognised qualification can give you a variety of business skills needed to meet a range of competencies in clerical and administrative work.
Job Outcomes
Potential career outcomes could include:
- Customer service adviser
- Data entry operator
- General clerk
- Payroll officer
- Typist
- Word processing operator
What You'll Learn
- Support personal wellbeing in the workplace
- Articulate, present and debate ideas
- Engage in workplace communication
- Use inclusive work practices
Recognition

Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration Study Load
- 12-18 months
Entry Requirements
- Upskilled always want to ensure that our students are enrolled in the right course for them. Please speak to one of our Education Consultants to get more details.
Course Features
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
- Access to Upskilled’s customised learning platform, MyUpskilled
- Student Support Team
- Specialist trainers
- Online tutorials
Video content access via:
- LinkedIn Learning
Show Off Your Achievements with Upskilled Digital Credentials!
Students who successfully complete their qualification receive a digital badge from Upskilled to display on LinkedIn and other social media platforms, your resume and more. Our sharable badges are portable, verifiable credentials that validate your knowledge, skills and experience in the area of your studies.
Since you worked hard to earn it – why not show everyone your accomplishments?
Free student membership with AIOP
Upskilled students who enrol in either a certificate or diploma-level qualification in business administration or business operations will receive a 12-month complimentary student membership with the Australian Institute of Office Professionals (AIOP).
The AIOP is a national association exclusive to administrative professionals across Australia. One of the key focuses of AIOP is to accelerate the professional development of those in the business community, ensuring that they have access to opportunities that can help them be active in their learning. Examples of professionals they support include:
- Executive Assistants
- Personal Assistants
- Office Administrators
- Administrators
- Virtual Assistants
There are plenty of benefits that come with an AIOP student membership. These include:
- Networking and professional development events: You’ll have the opportunity to access networking events at a discounted rate to help build professional connections in the business industry. For example, registration fees will be discounted for selected conferences and AIOP events.
- Enhancement of profession: You’ll gain access to use post-nominal letters as a way to display your credentials as a business professional.
- A boost to your resume and career prospects: Displaying your AIOP student membership on your resume can help expand your career opportunities and provide recognition of your professional commitment towards prospective employers.
- Committee participation: You’ll have the chance to participate in selected committees affiliated with AIOP. This can give you the platform to share your ideas and hone your skills in collaboration and leadership with others.
- Continued learning: Being a student member of AIOP means you’ll have opportunities to further your education and continue building your skills through workshops and webinars.
Recognition Of Prior Learning
RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.
Delivery
This course is delivered online and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes PowerPoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the Lynda.com video training library) and blogs. The course is conducted over a 12 month period with one unit of competency expected to be completed each month.
Subjects
About Upskilled
Upskilled is Australia's pre-eminent provider of qualifications at certificate and diploma level. We specialise in the online delivery of nationally accredited courses in key industries, ensuring that every learning experience is an investment in career opportunity. Upskilled is proud to be synonymous with outcomes that skill the economy, support the community, and reward our graduates on both a personal and professional level.
Our approach
At the heart of Upskilled is a commitment to exploring the training opportunities made possible by the digital age. As the internet revolutionises the educational playing field, the rules of student engagement must evolve just as quickly.
Upskilled understands that instant access does not equate to instant knowledge. We understand that a new kind of student requires a new style of learning.
At its heart, learning is an interaction. For that reason, the tools that deliver effective skills learning must be interactive too. By understanding how people systemise information effectively, Upskilled has been able to develop online programs that make study natural, rewarding, and fun.
Upskilled Pty Ltd is a Registered Training Organization (RTO 40374)