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ITIL Courses

Elevate your career and boost your skills today with an ITIL course. Tailored for IT professionals, career switchers, and those aiming to upskill, our range of ITIL courses provide everything you need to become ITIL certified and excel in your career.

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ITIL® 4 Direct Plan and Improve (DPI)

Short Course
This is a short course focused on skill based training rather than a nationally accredited certificate or diploma.

Why choose the ITIL® 4 Direct Plan and Improve (DPI)? The ITIL® 4 Direct Plan and Improve (DPI) enables professionals to align governance and strategy with service management activities, encourage a culture of collaboration and continual improvement, a...

Learning People -  Course
Study Method Online
Location Anywhere
Job Outcomes IT Service Management
Learning People -  Course

ITIL® 4 Digital and IT Strategy (DITS)

Short Course
This is a short course focused on skill based training rather than a nationally accredited certificate or diploma.

Why choose the ITIL® 4 Digital and IT Strategy (DITS)? The ITIL® 4 Digital and IT Strategy (DITS) certification provides you with the necessary skills to lead the development and management of IT products....

Learning People -  Course
Study Method Online
Location Anywhere
Job Outcomes IT Service Management
Learning People -  Course

ITIL® 4 High Velocity IT (HVIT)

Short Course
This is a short course focused on skill based training rather than a nationally accredited certificate or diploma.

Why choose the ITIL® 4 High Velocity IT (HVIT)? Stay ahead with ITIL® 4, the latest IT service management framework. Obtain the ITIL®4 High Velocity IT (HVIT) certification to drive change, align governance and strategy, and encourage collaboration for...

Learning People -  Course
Study Method Online
Location Anywhere
Job Outcomes IT Service Management
Learning People -  Course

ITIL® 4 Create Deliver and Support (CDS)

Short Course
This is a short course focused on skill based training rather than a nationally accredited certificate or diploma.

Why choose the ITIL® 4 Create Deliver and Support (CDS)? ITIL® 4 Create Deliver and Support (CDS) certification provides you with a comprehensive understanding of IT service management, principles, practices, and processes. This knowledge gives you the...

Learning People -  Course
Study Method Online
Location Anywhere
Job Outcomes IT Service Management
Learning People -  Course

ITIL® v4 Foundation

Short Course
This is a short course focused on skill based training rather than a nationally accredited certificate or diploma.

Why choose the ITIL® v4 Foundation? If you have an interest in building your understanding of IT applications in business strategy, then the ITIL® v4 Foundation is the course for you. During this entry-level course, you will become familiar with ITIL®...

Learning People -  Course
Study Method Online
Location Anywhere
Job Outcomes IT Service Management
Learning People -  Course

ITIL®4 Drive Stakeholder Value (DSV)

Short Course
This is a short course focused on skill based training rather than a nationally accredited certificate or diploma.

Why choose the ITIL®4 Drive Stakeholder Value (DSV)? ITIL® 4 is the latest iteration of the widely adopted IT service management framework. By becoming certified in ITIL® Drive Stakeholder Value (DSV), you stay current with the latest best practices an...

Learning People -  Course
Study Method Online
Location Anywhere
Job Outcomes IT Service Management
Learning People -  Course

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What’s ITIL?

ITIL (Information Technology Infrastructure Library) outlines best practices for IT service management (ITSM) to assist organisations in delivering excellent IT services. The ITIL framework provides a systematic method for managing IT services, ensuring they’re aligned with business objectives.

What’s the ITIL certification?

An ITIL certification is an internationally acknowledged qualification validating your proficiency in IT service management. It highlights your capability to implement ITIL methodologies to boost service quality, reduce expenses, and elevate customer satisfaction. The certification is offered in several tiers: Foundation, Practitioner, Intermediate, Expert, and Master.

What are the four functions of ITIL?

ITIL outlines four critical functions for efficient IT service management:

  1. Service desk: Acts as the primary point of contact between users and IT staff, handling incidents and service requests.
  2. Technical management: Provides technical expertise and support for IT infrastructure and services.
  3. IT operations management: Handles daily IT operations to ensure consistent and reliable service delivery.
  4. Application management: Manages the entire lifecycle of applications, from development to maintenance and support.

Is ITIL training worth it?

In short, yes. Pursuing ITIL training can significantly enhance your IT skill set and boost your career prospects. Here are some reasons why ITIL training is a wise investment:

  1. Global recognition: ITIL certifications are highly respected by employers everywhere.
  2. Career growth: Those with certification often receive higher salaries and better job opportunities.
  3. Skill enhancement: Gain essential skills that can optimise IT service delivery and operational performance.
  4. Competitive advantage: Differentiate yourself in the job market with a credential that highlights your expertise in IT service management.
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