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Course Overview
Master the Skills That Drive Sales & Customer Loyalty
Build the confidence and practical skills to sell more effectively, communicate with customers, and deliver exceptional service. This online course is designed to help you strengthen your sales approach while creating customer experiences that keep people coming back.
Learn Practical Sales & Customer Service Skills
Develop essential skills in:
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Effective sales techniques and closing sales
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Customer communication and relationship building
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Understanding and responding to customer needs
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Delivering exceptional customer service
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Preparing and presenting professional proposals
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Building long-term customer loyalty
Turn Better Service Into Better Results
Whether you work in sales, customer service, retail or business, this course gives you practical skills you can apply immediately to improve customer interactions, increase sales opportunities and build stronger business relationships.
Start developing the sales and customer service skills you need to succeed.
Job Outcomes
Potential career outcomes could include:
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Customer Service Manager
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Sales Executive
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Sales Director
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Sales Manager
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Account Management
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Business Development
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Sales Rep/Consultant
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Administration Manager
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Business Owner
What You'll Learn
In this course, you'll learn:
How to interact with customers
How to provide a great service to customers
How to sell products and services
Quality customer service
How to establish and conduct business relationships
How to enhance the customer service experience
How to prepare and present proposals
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration Study Load
60 hours
Lifetime Access
Delivery
Delivered 100% online, no classroom required
Instant course access (simply enrol online, anytime)
Personalised One-on-One Support from a Qualified Vet Nurse
Assessments are short answer and multiple choice
Fast turnaround on marking (within 1 business day)
Live chat, 7 days a week
Entry Requirements
There are no formal requirements to do this Advanced Sales & Customer Service Skills Course
Our courses are designed for people with diverse backgrounds including those little or no prior experience in the industry who would like to start a career
To successfully complete this course, a student must:
Have access to the internet and the necessary technical skills to navigate the online learning resources
Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
Be a self-directed learner
Possess sound language and literacy skill
Please check with your state or local governing department for the relevant “checks/permissions” that may be required to gain employment in this industry.
Testimonials
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"Amazing course, lots of information. Helped me get in to the job I wanted to do 10/10 recommend!"Amy ReidAdvanced Sales & Customer Service Skills
Subjects
Payment Options
OCA Offers Flexible Study Payment Options
Interest-Free Payment Plans Available
AfterPay in 4 Available
PayPal, Visa & Mastercard Accepted
Upfront Payment Discounts Available
Start Learning Immediately After Enrolment
Enrol with confidence- 7-day money-back guarantee
Payment Methods & Secure Transactions:
About Online Courses Australia Pty Ltd
Online Courses Australia (OCA) helps you gain real skills, real confidence, and real credentials without putting your life on hold. Whether you’re starting fresh, changing directions, or levelling up, our flexible online learning is designed to fit around your lifestyle so you can keep moving forward while you study.With 100+ courses across 25 industries, OCA gives you access to practical, outcome-driven learning built for real-world application. We make education more accessible with flexible payment plans and finance options, so you can invest in your future in a way that works for you.Our “Learn and Earn” approach means you don’t have to pause your life to progress, and with lifetime access to course materials, you can revisit and refresh your knowledge whenever you need. Combined with engaging, high-quality learning experiences, OCA is built to help you grow with confidence and momentum.
