- This is a fee-for-service course, government funding is not available. Payment plans are available
- Only Australian Citizens and Residents can apply for this course. Limited visa holders can be accepted pending a VEVO check. We are not CRICOS registered and cannot accept Subclass 500 visa holders
- Guaranteed work placement included
Course Overview
Get ready to deliver excellent customer service with our nationally recognised SIR30216 Certificate III in Retail. Arm yourself with industry essential skills to engage the customer, work as part of a team, manage feedback and complaints, and deliver quality customer service. Transform yourself into a qualified and confident Customer service specialist today.
Who's It For?
This course is perfect for people with no experience in sales, but would like to kick start a career in the retail Industry.
You will build your knowledge from the ground up, equipping yourself with a solid set of entry level skills that you can use to launch your career when you graduate.
If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note – limitations do apply.
Job Outcomes
Potential career outcomes could include:
- Cashier
- Customer Service Representative
- Retail Assistant
- Retail Supervisor
- Sales Assistant
- Sales Team Leader (Retail)
- Team Leader
What You'll Learn
During the course, you will learn how to:
- Build customer relationships and loyalty
- Engage the customer
- Sell to the retail customer
- Assist with customer difficulties
- Organise and maintain the store environment
- Work with diverse people
- Work effectively in a team
- Work effectively in a service environment
- Advise on products and services
- Purchase goods and services
- Identify and respond to security risks
- Contribute to workplace health and safety
- Maintain personal health and wellbeing
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration Study Load
- Self-paced – maximum of 12 months
- Recommended hours per week: 16h
Delivery
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Online with Work Placement
Entry Requirements
Entry requirements may vary depending on the course. In general, you must be at least 18 years old to enrol. If you’re under 18, you’ll need permission from a parent or guardian.
Please note: This course is not available to student visa holders.
To find out more about the specific entry requirements for this course, download the course guide. If you have any questions or would like guidance on whether this course is the right fit for you, feel free to get in touch.
Work Placement
Duration
This course contains a minimum of 120 hours of work placement.
What are the benefits?
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By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice
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You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate
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Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence
If you’d like to learn more about the work placement component of this course, get the course guide for further details.
How do I find a work placement?
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Spend your time studying and let Open Colleges organise your work placement for you. In partnership with leading provider SkilTrak, we have introduced Guaranteed Work Placement to provide you with real-world experience in your dream career that’s close to home. Enquire now to learn more.
Recognition Of Prior Learning
We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.
Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.
Assessment
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Multiple choice Quiz
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Role plays
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Work Placement
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Written assessments
Materials
Your learning materials are accessed through our online platform OpenSpace. These learning materials include
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Learning content
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Media
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Additional resources
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Learning activities
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Self-checks
Subjects
About Open Colleges
Open Colleges puts you at the centre of everything we do. As an institution, we measure our success in the success of our students.We have more than 125 years of experience in distance education, and this has given us the time to perfect the ways we deliver education and training to people across Australia. In the last decade alone, we’ve helped more than 450,000 students reach their potential.We understand the needs of adult learners. That’s why we created OpenSpace, our world-class online learning platform that gives you complete flexibility and control to study whenever and wherever you are. OpenSpace provides you with access to learning resources, expert trainers and assessors, a superior support network and the opportunity to connect with other learners just like you.Our nationally recognised courses could help you launch, change or accelerate your career. Now is the time to make your next move. With Open Colleges, everything could happen.Open Colleges Pty Ltd is a Registered Training Organisation (RTO 90796)
