- Flexible Payment Plans Available
- Government Funding is NOT available for this course
- Only Australian Citizens and Residents can apply for this course. We are not CRICOS registered and CANNOT accept International Student Visa Holders (Subclass 500)
Course Overview
Looking to hone your skills in IT and network support? Learn all you need to know on troubleshooting practices, help desk support and customer service through our ICT40120 – Certificate IV in Information Technology (Systems Administration Support).
Through both technical IT subjects and broad business concepts, you’ll be well-equipped to pursue roles in systems administration and client assistance.
Job Outcomes
Potential career outcomes could include:
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System Administrator
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Computer Technician
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IT Support Specialist
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Network Technician
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Help desk analyst
What You'll Learn
This qualification comprises units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts – such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:
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Provide technical and operational support for system software, operating systems and hardware
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Install and evaluate ICT Systems using virtual machines
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Report and respond to Helpdesk support Issues
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Document maintenance and improvement processes
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Provide Cybersecurity awareness training to clients
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Implement cyber security strategies to Identify and manage risks, how to manage PII,
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Learn to Program with Python Language and SQL
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Working with Azure or AWS to Configure Cloud Services
This qualification is ideal for those looking to start or advance their career in IT systems administration and support. Graduates can pursue roles such as systems administrator, IT support specialist, network technician, or help desk analyst, with pathways to further study in cybersecurity, cloud computing, or advanced networking.
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
Duration Study Load
- 12-18 months
Delivery
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100% online
Entry Requirements
- Upskilled always want to ensure that our students are enrolled in the right course for them. Please speak to one of our Education Consultants to get more details.
Course Features
Gain access to:
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Specialist Trainers, each with over a decade of industry experience
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Australian-based Student Support Team
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MyUpskilled, our custom learning platform
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Online Support Classes
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Pre-recorded video content for flexible viewing
Vendor Aligned Learning & Badges:
Upskilled IT qualifications align perfectly with industry-relevant Vendor Certifications and Badges, encompassing learning from top vendors such as:
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Microsoft
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Cisco
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AWS
Employment Support
Gain access to our Technology Job Portal, connecting you directly with leading employers seeking the talent and expertise you’ll gain from this course.
Show Off Your Achievements with Upskilled Digital Credentials!
Students who successfully complete their qualification receive a digital badge from Upskilled to display on LinkedIn and other social media platforms, your resume and more. Our sharable badges are portable, verifiable credentials that validate your knowledge, skills, and experience in the area of your studies.
Recognition Of Prior Learning
- You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. After enrolment, you’ll need to contact Student Support so they can arrange a dedicated trainer to assess your eligibility for either RPL or CT
Assessment
The ICT40120 – Certificate IV in Information Technology (Systems Administration Support) online course includes research-based assessments where you’ll answer questions based on covered concepts. You’ll also work on scenario-based projects and build a portfolio of digital assets (photography, audio, video, text) to showcase your skills when applying for jobs.
Materials
To ensure that you’re able to seamlessly access our online learning platform and video content, you’ll need access to a modern computer with high-speed internet. You’ll also need to possess basic computing skills, and may be required to complete a Language Literacy and Numeracy skills assessment before enrolment can be confirmed.
Testimonials
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"James, the over-the-phone consultant, was extremely helpful and friendly when I was enrolling. I wasn't too sure on which IT cert 4 to sign up for, so I put down programming as I have a background in it, but he managed to convince me to Systems Administration Support as it has a better general career path for me to follow into the future. From what I've seen so far the UI is easy to use and looks modern and sleek, pretty much my only complaint/area of improvement is a request for dark mode as it is easier on the eyes."AlexCertificate IV in Information Technology (Systems Administration Support)
Subjects
About Upskilled Pty Ltd
Upskilled is a leading Australian Registered Training Organisation (RTO 40374) dedicated to helping individuals and businesses achieve their career and learning goals. Specialising in nationally recognised qualifications and short courses, Upskilled delivers flexible, online training designed to equip learners with practical, workplace-ready skills.Through its innovative learning platform, MyUpskilled, and support from industry-experienced trainers, students benefit from engaging, career-focused education that aligns with the Australian Qualifications Framework (AQF). With strong partnerships across technology, business, and community sectors—including Microsoft, LinkedIn Learning and more—Upskilled ensures its courses remain industry-relevant and future-focused.Committed to accessibility, Upskilled offers competitive fees and payment plan options, making education more attainable for a wide range of learners. Recognised with awards for excellence in online learning, Upskilled continues to empower people to upskill, reskill, and stay ahead in a rapidly changing workforce.Upskilled Pty Ltd is a Registered Training Organisation (RTO 40374)
