Comprehensive training pathway combining certification, hands‑on labs, and practical learning aligned to industry needs
Course Overview
Qualification. Certification. Experience.
Start building practical tech skills with the IT Support Pro Package from Lumify Learn. Designed for aspiring IT professionals, this program provides a structured introduction to core IT concepts, troubleshooting techniques, and support skills used across modern workplaces.
Whether you’re looking to enter the technology industry for the first time or formalise your existing knowledge, this pathway helps you develop the confidence and technical capability needed for entry-level IT support roles.
The IT Support Pro Package brings together:
-
ICT30120 Certificate III in Information Technology
-
ITIL® 4 Foundation certification
-
Practical AI Skills in the Workplace
-
Lumify Edge Job Placement Program
15-16 months | +12-week internship | Start ASAP | 100% Online Learning
Who's It For?
This program is suited to individuals who:
Want to begin a career in IT
Are looking to build foundational technology skills
Enjoy problem-solving and working with technology
Want a flexible online learning option with structured support
Job Outcomes
Potential career outcomes could include:
- ICT Technician
- Help Desk Support
- ICT Support Officer
What You'll Learn
Throughout this program, you’ll gain foundational knowledge across key areas of information technology, including:
Computer hardware and operating systems
Networking and connectivity fundamentals
Technical troubleshooting and problem-solving
User support and help desk practices
Cyber safety and basic security concepts
Cloud and modern workplace technologies
You’ll also build practical skills through hands-on activities designed to reflect real IT support environments.
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration Study Load
15 - 16 months
Delivery
100% online learning
Course Features
The IT Support Pro Package combines guided learning with practical skill development to help prepare you for the workplace:
Industry-aligned training content
Hands-on labs and practical exercises
Structured learning pathway for progressive skill building
Access to trainers and learner support
Preparation for recognised certifications (where applicable)
Flexible online delivery
Subjects
About Lumify Learn
At Lumify Learn you get to study your way; from anywhere, at any time. Its industry-recognised qualifications aim for you to hit the ground running as soon as you graduate. Stretch your problem-solving skills with a forward-thinking course from Lumify Learn. These courses are taught by experts in their respective fields; they will share their skills and experiences from working in the IT industry and apply this to the concepts in your course. Together with your trainers, its Student Support Team will make sure you are supported each step of the way: guiding you through your subjects to lead you towards finishing what you started. You will also have access to a supportive online community of peers to fuel discussion over coursework and assessment pieces. You may be working remotely, but you’ll never feel alone.
Lumify Learn is a Registered Training Organisation (RTO #45994).
