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  4. How to Become a Mental Health Support Worker in Australia
Published 24 Nov 2023

How to Become a Mental Health Support Worker in Australia

Avatar photo Michael Yi

Mental health is a critical aspect of our overall well-being. Unfortunately, many people struggle with mental health conditions that impact their quality of life.

Mental health support workers play a critical role in supporting people with mental health issues. These professionals are empathetic and emotionally intelligent individuals who provide assistance and support to those in need.

In this comprehensive guide, we’ll discuss how to become a mental health support worker and cover various aspects such as job responsibilities, courses available, and salary information.



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What does a mental health support worker do?


Mental health support workers are crucial, helping people with mental health issues and improving their lives. They work in places like hospitals, clinics, and community groups.

Their role involves offering emotional support, crisis help, and aid with everyday tasks. To make a positive impact, mental health support workers require excellent communication skills, patience, and empathy.



Mental health support worker responsibilities


A mental health support worker carries out a range of tasks including:

  • Helping people with mental health issues like depression and anxiety feel better by giving them emotional support.
  • Helping clients with everyday tasks, like cooking, cleaning, and personal care.
  • Working with doctors and social workers to create and follow care plans for each person.
  • Helping to calm clients down in emergencies using special techniques.
  • Leading fun activities that make people feel better, like group talks, art, or relaxation exercises.
  • Encouraging clients to join social events and groups to make friends and build a support network.
  • Keeping an eye on how clients are doing and telling health professionals if there are any big changes or worries.
  • Maintaining client records and keeping confidential information private.


    Is there a demand for mental health support workers?


    The demand for mental health support workers hasn’t decreased. Instead, Victoria’s mental health and wellbeing strategy report explains that the workforce needs to grow to keep up with the current community demand for mental health services.

    The rise of mental health over the years

    The ABS National Health Survey showed that more Australians were experiencing mental health problems by 2019. By mid-2021, these problems got worse because of the Covid-19 pandemic, with 1 in 5 Australians feeling a lot of psychological stress. Young people, women, and people with disabilities were the most affected.

    Mental health jobs that are in-demand

    The number of people needing mental health support in Australia has gone up. Because of this, there were 6.5% more jobs in mental health in 2021. Jobs that were needed included:

    • Psychologists
    • Youth workers
    • Social workers
    • Counsellors
    • Mental health nurses

    The worker shortage in the mental health industry offers wider career opportunities for those interested in this field.



    What is the mental health support worker salary?


    Like many professions, the salary of mental health support workers in Australia varies depending on factors such as experience, location, and organisation. The average salary for mental health support workers in Australia ranges from AUD 60,000 to AUD 75,000 per year.

    However, with experience and progression, this can increase to AUD 90,000 or more. Additionally, mental health support workers in Australia receive various benefits such as superannuation schemes, annual leave, and sick leave.



      How to become a mental health support worker

      If you’re looking for a rewarding career in the health industry, studying a Certificate IV in Mental Health or Diploma of Mental Health can be an excellent starting point.

      This qualification not only provides a theoretical understanding of mental illness but also teaches you practical skills to provide client services to individuals struggling with mental health conditions.

      Furthermore, a diploma can open up various career pathways in the mental health field. For example, you can work in a variety of community services roles, providing emotional support, crisis intervention, and therapeutic activities to those in need.

      Steps to becoming a mental health worker

      1. Get qualified in mental health.
      2. Obtain practical experience in clinical or counselling settings.
      3. Obtain additional certifications or courses in mental health-related subjects.
      4. Keep up-to-date with the latest research and trends in mental health support.


      Mental health support workers provide critical support to people with mental health challenges. As the demand for these professionals continues to increase, the profession offers a number of career paths and opportunities.

      It’s essential to remember that mental health support work is an area of constant development and evolution. To stay current and relevant in this field, regular upskilling is crucial. Engaging in continual professional development allows you to keep up to date on the latest research, trends, and best practices in mental health support, significantly enhancing the quality of support you can offer to your clients.

      A career in the mental health sector is not only personally rewarding but also plays a significant role in improving the community’s mental health.


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        Avatar photo
        Michael Yi
        Michael Yi

        Michael is a writer in the education industry who is enthusiastic about revealing industry trends and insights to assist professionals and students in advancing their careers.

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