Customer Engagement courses are excellent training for those who wish to provide the best customer service possible. Equip yourself with the necessary skills to deal with complex customer interactions, managing conflict and customer complaints and providing support to a team environment.
Launch your business admin career with a nationally recognised qualification The BSB30120 Certificate III in Business (Customer Engagement) equips you with the knowledge and skills to succeed in any role where putting the customer first is essential. T...
Our nationally recognised BSB30120 Certificate III in Business (Customer Engagement) is designed to arm you with the tools to keep the customers coming back. You will learn how to use industry essential skills like producing documents, working as part...
The SBS30215 Certificate III in Customer Engagement is a nationally recognised qualification and leads to a variety of customer-related roles such as customer service representative, telemarketer, customer service officer and call centre operator.
The BSB30215 Certificate III in Customer Engagement consists of units of competency. These core units with four other electives must be completed satisfactorily to attain certification and qualification.
The Certificate in Customer Engagement can typically be completed in 12-24 months; however, this may vary depending on credit transfers or Recognition of Prior Learning. Courses in Customer Engagement may be done on a part-time or full-time basis, and start dates may vary. Coursework typically includes detailed learning materials, assessments and case study examples with help from industry experts. Training packages in customer engagement courses can also be offered to organisations to improve work practices and suitably provide sales solutions.
Course fees, payment options and payment plans may vary between Australian registered training organisations (RTOs). Participation in Certificate III may require that you have completed Certificate I or II qualifications or a pre-training review and language, literacy and numeracy assessment.
Pathways into BSB30215 Certificate III in Customer Engagement include Certificate I and II. On completion of the Certificate III, you may gain work experience, and traineeships with new customer contact skills or further upskill at work with a more significant customer engagement activity. With work experience and traineeships, students can be inducted into a range of complex customer service roles. A Certificate IV in Customer Engagement further enhances customer service knowledge and allows individual to gain more of a supervisory role and give technical advice to others.
Having reliable staff with substantial customer engagement experience can make an enormous difference in a company’s revenue and retention rate. Customer engagement will assist individuals in the industry in reaching their key performance indicators and potentially unlock many career opportunities.
