Certificate III in Business (Medical Administration)

This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

This unit describes the skills and knowledge required to measure, support, and find opportunities to improve the sustainability of work practices.

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures, and programs as part of a small work team.

This unit describes the skills and knowledge required to communicate ( through written, oral and nonverbal forms) in the workplace within an industry.

This unit describes the skills and knowledge required to plan, draft and finalise a simple document.

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes, and supporting opportunities for further improvements.

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy, and security to own work within the medical environment.