• Home
  • Courses by Subject
      • Accounting
      • Bookkeeping
      • Compliance and Risk
      • Finance
      • MYOB
      • Payroll
      • Xero
      • Animal Care
      • Animal Science
      • Pet Grooming
      • Veterinary Nursing
      • Arts
      • Graphic Design
      • Interior Design
      • Photography
      • User Experience Design
      • Web Design
      • Building and Construction
      • Carpentry
      • Plumbing
      • Business
      • Business Administration
      • Business Development
      • Business Operations
      • Change Management
      • Entrepreneurship
      • Human Resources
      • Leadership and Management
      • Logistics
      • Management
      • PRINCE2
      • Product Management
      • Project Management
      • Quality Management
      • Supply Chain Operations
      • Aged Care
      • Alcohol and Other Drugs
      • Community Services
      • Disability
      • Individual Support
      • Youth Work
      • Child Care
      • Education
      • Education Support
      • Training and Assessment
      • Manufacturing
      • Conservation and Land Management
      • Health Science
      • Horticulture
      • Sustainability
      • Beauty
      • Hairdressing
      • Lash
      • Makeup
      • Nail Technology
      • Allied Health
      • Counselling
      • Dental Assisting
      • Fitness
      • Health
      • Health Administration
      • Health Services Assistance
      • Life Coaching
      • Massage
      • Mental Health
      • Naturopathy
      • Nursing
      • Nutrition
      • Pharmacy
      • Practice Management
      • Psychology
      • Sports Management
      • Celebrancy
      • Event Management
      • Hospitality
      • Retail
      • Travel and Tourism
      • Agile
      • Artificial Intelligence
      • AWS
      • Cloud Computing
      • Coding
      • CompTIA
      • Cyber Security
      • Data Analytics
      • Data Science
      • IT
      • ITIL
      • Microsoft
      • Networking
      • Programming
      • Software
      • Systems Administration
      • Web Development
      • Government
      • Work Health and Safety
      • Digital Marketing
      • Digital Media
      • Marketing
      • Social Media Marketing
    • Blended
    • In-class
    • Online
    • Virtual
    • ACT
    • New South Wales
    • Northern Territory
    • South Australia
    • Tasmania
    • Victoria
    • Western Australia
    • Queensland
    • Certificate II
    • Certificate III
    • Certificate IV
    • Short
    • Diploma
    • Advanced Diploma
    • Bachelor
    • Graduate Certificate
    • Masters
  • Resources
  • Workforce Training
  • Contact us
  • Advertise With Us
  • Affiliates
  • About us
Homepage 

Customer Service Courses

There is no better way to win over a new customer or keep existing ones happy, than by providing exceptional customer service. If you want to develop your skills and help shape the experience of every customer you interact with, then consider a customer service course to find out if you have what it takes to advise and assist customers in any environment.

  1. Home
  2. Courses
  3. Customer Service
Navigator Illustration
Not sure which course to choose? Let us recommend the best courses to suit you!
gator tooltip icon
Our course navigator helps refine thousands of courses into a personalised list that suits you. Click to answer each question, so we can provide you with the best possible courses, tailored to your preferences.
Not sure which course to choose? Let us recommend the best courses to suit you!

Try our navigator tool and find the right Customer Service course.

Start Here
Navigator Illustration

Browse Customer Service Results

Customer Service Courses found:
Top Result

Certificate III in Business (Customer Engagement) BSB30120

Launch your business admin career with a nationally recognised qualification The BSB30120 Certificate III in Business (Customer Engagement) equips you with the knowledge and skills to succeed in any role where putting the customer first is essential. T...

Foundation Education -  Course
Study Method Online
Location Anywhere
Job Outcomes Administration officer +4
Foundation Education -  Course

Online Customer Service courses also available

Refine Results
Qualification Level
Provider
Study Method
Looking For A Short Course?
With a huge range of short courses from Australia's leading online providers, you will be sure to find a course that's perfect for you.

Related Searches

Payroll Courses
Navigator Illustration
Not sure which course to choose? Let us recommend the best courses to suit you!
gator tooltip icon
Our course navigator helps refine thousands of courses into a personalised list that suits you. Click to answer each question, so we can provide you with the best possible courses, tailored to your preferences.
Not sure which course to choose? Let us recommend the best courses to suit you!

Try our navigator tool and find the right Customer Service course.

Start Here
Navigator Illustration

What is Customer Service?

Customer service is about ensuring that every interaction that a customer, or even a potential customer, has with your business is memorable for all the right reasons. This means not just ensuring that their needs are taken care of, but that their expectations are exceeded at every turn.

Quality customer service starts from the moment a person comes in contact with your business, whether in-person, over the phone or via customer services online, and should extend to even after they’ve purchased your products and services.

The Benefits of Quality Customer Service

Gone are the days when businesses could get away with treating their customers poorly, not only is modern business more competitive than ever before, but consumers can air their grievances in a far more powerful, wide-reaching and damaging way. The increase of social media and internet use to evaluate business and their offerings means that customers now have a platform to review a company’s customer service practices, which can ultimately affect other potential customer’s perceptions and decisions to engage with a business.

Because of this, as well as the need to maximise in-store customer experiences, the need for employees with expert customer services skills has never been in higher demand. The benefits to a company of having well-trained customer service employees are far greater than the costs, for instance:

  • 91% of unhappy customers won’t do business again if they have a bad service experience
  • 86% of consumers would be willing to pay more for better service
  • 70% of customers who make a complaint will continue to support a business provided their issue is resolved in a favourable manner
  • 95% of unhappy customers will tell others about a negative experience
  • Poor customer service costs Australian businesses an estimated $4 billion each year

Customer Service Courses

Boosting your customer service skills is easy at tafecourses.com.au, as you’ll find in-class and online programs taught by qualified professionals and designed to meet the needs of almost any business or industry.

Certificate

Certificate level courses are ideal for those new to customer service, because they are designed to cover the most important aspects of the skill. For example, in a Certificate III in Customer Contact, or, a Certificate in Customer Engagement, you’ll learn how to use a broad range of communication channels, boost your organising and scheduling skills and master the art of handling customer complaints with class, grace and professionalism. These popular customer service training courses will even teach you how to anticipate problems by gathering and analysing data relating to your customers and their interactions with your business.

Diploma

If you currently work in a role that involves dealing with the public or just want to give your business an edge over the competition, investing in a Diploma of Customer Service is a fantastic move. Not only will you become an expert at informing, engaging and delighting your customers through every possible touchpoint, but you’ll learn how to develop effective customer service policies that are focused on continuous improvement. Better yet, graduates will emerge with the skills to supervise, coach and inspire other members of their team. Career Prospects in Customer Service

Modern business is all about engaging with customers, relating to them and forming meaningful relationships, none of which is possible without quality customer service. Those skilled in the art of keeping customers happy can expect to find a wealth of opportunities for years to come, across every field and industry.

Is a Career in Customer Service Right for You?

To enjoy a successful career in customer service you need to have great people skills with a knack for connecting with others from a wide variety of backgrounds. You must also be genuinely interested in providing people with a high-quality experience every single time they interact with your business.

What are the customer service skills that matter the most? Each of the following should be considered as essential:

  • Creative problem solving
  • A friendly personality
  • Patience
  • Attention to detail
  • Active listening
  • The ability to stay calm under pressure
  • Clear communication
  • A talent for multi-tasking

Want to take your customer service skills to the next level this year? If so, you’ll find a course to suit your needs here at tafecourses.com.au. So, what are you waiting for? Find your customer service course, sign up, and get started today!

Related to Customer Service Courses


The Changing Australian Job Market: New South Wales

According to the Australian Government’s Department of Employment, New South Wales is the larg...

Claudia Reiners
Jun 1, 2018
Read More
  • chevron-left
  • Popular Subjects
  • Study Locations
  • Qualification Type
  • Popular Blogs
  • chevron-right
  • Community Services
  • Accounting
  • Animal Care
  • Aged Care
  • Child Care
  • Counselling
  • IT
  • Business Admin
  • Business
  • Disability
  • Education
  • Project Management
  • Marketing
  • Allied Health
  • Building and Construction
  • Fitness
  • View More
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia
  • View More
  • Advanced Diploma
  • Certificate III
  • Certificate IV
  • Diploma
  • Short
  • View More
  • 5 Low-Stress Jobs to a Create Perfect Work-Life Balance
  • 10 Highest Paying Jobs in Australia Without a Degree
  • 12+ Best Side Hustles in Australia: Money Makers
  • What Are The Most Enjoyable Careers? Top 12 Fun Jobs
  • 22 Jobs You Don't Need Experience For: Learn While You Earn
  • TAFE, VET and AQF – Acronyms in Australian Learning
  • Changing Careers Over 50: The Best Decision You’ll Ever Make
  • Government Funded Courses and Subsidised Training
  • Never Too Late: Studying at TAFE as a Mature Age Student
  • Study at TAFE | Guide to TAFE Courses in Australia
  • 35 Profitable (and Fun) Home Business Ideas You Can Start Today
  • The Top Careers That Earn Over $100K Without a Degree
  • Top 10 High Income Skills of 2025 (Based on Real Data)
  • What is TAFE (Technical and Further Education)
  • View More

Newsletter sign up

We'll email you updates on job trends, career advice, study tips, news and more.
Courses
  • All subjects
  • Online courses
About Us
  • About tafecourses.com.au
Contact us
  • Contact
  • Advertise your course
  • Become an affiliate
Resources
  • Our blog
  • Workforce training
Privacy Policy Terms of Use
Certified B Corporation
Tafecourses Facebook Tafecourses Instagram
Certified B Corporation
Australian Aboriginal flag Torres Strait Islander flag
In the spirit of reconciliation, tafecourses.com.au acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Copyright © 2025 Tafecourses.com.au
All Rights Reserved.

Newsletter Sign Up

We’ll email you updates on job trends, career advice, study tips, news and more.

By downloading this template I accept the "Privacy Policy" and "Terms of Use"
Back to Top